Emergency service

In the event of an emergency, please contact your local branch surgery as follows:

  • Beccles – 01502 470300
  • Carlton Colville – 01502 531999
  • Village Rise – 01502 573982

You will then be advised on what to do next.

If your call is during the night or at the weekend whilst the practice is closed, you will be advised to contact our ‘out of hours’ provider. Your details will be taken and passed on to the veterinary surgeon on call, and they will contact you.

We share out of hours with The Veterinary Hospital and Surgery. This means that all our patients are transferred via ambulance to The Veterinary Hospital and Surgery to be cared for by a dedicated night vet and nurse. They are then returned in the morning by one of our nurses for their continued care and treatment.

Please note that The Veterinary Hospital and Surgery is a completely separate practice to us, and therefore charges will be applied and prices may differ.